Shipping & Returns Policy
Shipping Information
We offer fast, reliable shipping to get your orthotic footwear to you as quickly as possible. Most orders are processed within 1-2 business days.
Domestic Shipping (U.S.)
- Standard Shipping: 3-5 business days
- Expedited Shipping: 2-3 business days
- Free standard shipping on orders over $75
International Shipping
We ship to select countries worldwide. Delivery times vary by destination:
- Canada: 5-10 business days
- Europe: 7-14 business days
- Australia: 10-15 business days
Customers are responsible for any customs duties or import taxes.
Order Tracking
You’ll receive a tracking number via email once your order ships. Use this to monitor your package’s progress.
Returns & Exchanges
We want you to be completely satisfied with your orthotic footwear purchase.
Return Policy
- 30-day return window from delivery date
- Items must be unworn, in original condition with all tags
- Original proof of purchase required
How to Return
- Initiate your return through our online portal at orthoticsshoe.com/returns
- Pack items securely in original packaging
- Ship using provided return label (U.S. customers) or your preferred carrier
Refunds
- Processed within 5-7 business days after we receive your return
- Original shipping costs are non-refundable
- Refunds issued to original payment method
Exchanges
For size exchanges:
- Start a return for your original purchase
- Place a new order for your preferred size
Damaged or Defective Items
Contact us immediately if you receive a damaged or defective product. We’ll arrange for a replacement or refund.
Special Considerations
- Final sale items are not eligible for return
- Custom orthotics may have different return policies
For complete details, please visit our full Shipping & Returns policy at orthoticsshoe.com.