Returns & Exchanges
We stand behind our orthotic footwear and want you to be completely satisfied with your purchase. If you need to return or exchange an item, here’s what you need to know:
Our Return Policy
- 30-day return window from delivery date
- Items must be in new, unworn condition
- Original packaging and tags must be included
- Proof of purchase required
How to Initiate a Return
- Visit our returns portal at orthoticsshoe.com/returns
- Complete the return request form
- You’ll receive a return authorization and instructions
Return Shipping
- U.S. customers: Prepaid return label available
- International customers: Responsible for return shipping costs
- We recommend using a trackable shipping method
Refund Process
- Allow 3-5 business days for processing after we receive your return
- Refunds issued to original payment method
- Original shipping costs are non-refundable
Exchange Process
For size or style exchanges:
- Initiate a return for your original purchase
- Place a new order for your preferred item
- We’ll process your refund once we receive the returned item
Special Cases
- Final sale items cannot be returned
- Custom orthotics may have different return conditions
- Damaged/defective items qualify for immediate replacement
Return Processing Time
- Typically completed within 5-7 business days
- You’ll receive email confirmation when processed
For any questions about your return, please contact us through our website. We’re happy to help make your return experience as smooth as possible.